Scheduling Specialist

Johns Hopkins Medicine; New York (NY); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Career growth

Diverse environment

Benefits package

Job summary

Johns Hopkins Medicine is seeking an administrative support professional to manage patient appointment scheduling and benefits verification for the Cardiovascular Specialists of Central Maryland, a Johns Hopkins Regional Physicians practice.

You will collect registration data, verify insurance, obtain referrals and authorizations, and schedule patients according to physician guidelines, while supporting the front desk as needed. The role emphasizes accurate data and courteous patient service.

Qualifications

• Minimum high school diploma; vocational training in medical receptionist preferred.
• 1–2 years of healthcare/medical practice experience preferred.
• Excellent customer relations skills for diverse publics (patients, families, offices, carriers).
• Knowledge of third-party insurance billing and referral procedures.
• Knowledge of medical terminology desirable.

Responsibilities

• Register new patients and update returning patient information by phone.
• Verify insurance eligibility and obtain pre-service approvals.
• Schedule new and returning appointments per guidelines and protocols.
• Flag cancellations, no-shows and refusals in the electronic chart.
• Reschedule appointments and assist in front desk coverage as needed.

Skills

Customer relations

Phone etiquette

Multitasking

Professional communication

Education

High school diploma

Vocational training in medical receptionist

Job description

Johns Hopkins Regional Physicians (JHRP) was created to support community providers delivering health care in locations convenient to patients. JHRP providers and patients benefit from Johns Hopkins Medicine's (JHM) renowned faculty, practices and technological infrastructure. Participating practices receive quality and other oversight by the Johns Hopkins Health System. We provide a framework of centralized services that physicians need to deliver the best care to patients in their own communities.

What Awaits You?

• Career growth and development
• Diverse and collaborative working environment
• Affordable and comprehensive benefits package

Summary

This is an administrative support position with responsibility for specified appointment scheduling and benefit verification duties within the medical practice of Cardiovascular Specialists of Central Maryland, a practice pod of Johns Hopkins Regional Physicians LLC.

Key Responsibilities:

• Obtains complete registration information, including initial information for new patients and updated information for returning patients via telephone appointment scheduling process.
• Verifies patient insurance information and eligibility as determined by practice scheduling protocols.
• Receives and/or obtains authorizations, referrals and other pre-service approvals for scheduled patient appointments and procedures as determined by insurance carrier requirements and practice scheduling protocols.
• Schedules new and return patient appointments within physicians' scheduling guidelines and established practice protocols.
• Flags patient appointment cancellations, no-shows, and appointment refusals in the patient’s electronic chart according to established Practice protocols.
• Assists in rescheduling patients due to physician schedule changes as needed.
• Contacts patients by phone to schedule return visits or diagnostic tests as directed.
• Obtains needed medical records for new patients and consults for upcoming appointments to be abstracted by cardiac techs and/or reviewed by physician.
• Provides coverage for front desk receptionist staff as needed.

Minimum Qualifications:

• Minimum of a high school degree. Vocational training in medical receptionist and medical billing preferred.
• One to two years experience in healthcare/medical practice preferred.
• Excellent customer relations skills in dealing with multiple publics, including patients, families, other physicians' offices, insurance carriers, co-workers, etc..
• Knowledge and understanding of third party insurance carrier regulations and billing procedures, including managed care plans and referral procedures/requirements.
• Knowledge of medical terminology to assist in completion of job duties desirable.

Salary Range:

Minimum 24.00/hour - Maximum 28.00/hour. Compensation will be commensurate with equity and experience for roles of similar scope and responsibility. In cases where the range is displayed as a $0 amount, salary discussions will occur during candidate screening calls, before any subsequent compensation discussion is held between the candidate and any hiring authority.

The Hospital reserves the right to modify employee schedules as needed.

We are committed to creating a welcoming and inclusive environment, where we embrace and celebrate our differences, where all employees feel valued, contribute to our mission of serving the community, and engage in equitable healthcare delivery and workforce practices.

Johns Hopkins Health System and its affiliates are drug-free workplace employers.