Patient Services & Scheduling Specialist

Summit Health Management; Baltimore (MD); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life Insurance

Disability

401k savings plan

Job summary

Summit Health Management in Baltimore seeks a friendly, detail‑oriented front desk clerk to greet visitors, manage patient flow, answer calls, verify insurance, schedule appointments, and process payments.

You will use EHR and Practice Management Systems, support multiple tasks across office locations, and uphold excellent customer service. A High School diploma and strong English communication are required. Healthcare terminology knowledge is preferred.

Qualifications

• High School Diploma or GED required.
• Previous PSR experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office terminology preferred.
• Basic proficiency in computer use.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greet visitors, patients and families in a friendly professional manner and direct them appropriately.
• Maintain efficient patient flow through registration and provide excellent customer service.
• Answer telephone, direct calls, take messages and deliver to the appropriate person.
• Inform patients of delays and assist with patient comfort.
• Posts self pay charges, collects payments, and provides receipts; reconcile daily payments.
• Open/close batches, reconcile collections, prepare deposits.
• Scan insurance cards, verify insurance and update patient accounts.
• Schedule appointments accurately per guidelines; confirm future appointments.
• Enter orders for diagnostic tests and procedures and obtain pre-authorizations.
• Communicate issues to Office Supervisor/Manager promptly.
• Perform clerical duties and support across locations.

Skills

Customer service skills

English communication

Organizational skills

Multitasking

Education

High School Diploma or GED

Tools

EHR

Practice Management System

Windows computer basic

Job description

Summit Health Management in Baltimore seeks a friendly, detail‑oriented front desk clerk to greet visitors, manage patient flow, answer calls, verify insurance, schedule appointments, and process payments.

You will use EHR and Practice Management Systems, support multiple tasks across office locations, and uphold excellent customer service. A High School diploma and strong English communication are required. Healthcare terminology knowledge is preferred.