Patient Services Navigator

Summit Health Management; Newington (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Summit Health Management seeks a friendly front desk associate to greet patients, register them, verify demographics, and manage the appointment flow. You will handle payments, reconcile daily cash, and support insurance verifications and referrals in coordination with clinical staff.

The role requires strong English communication, customer service, and multitasking in a clinical setting with EHR and practice management systems experience.

Qualifications

• High School diploma or GED required.
• Associate degree preferred.
• Heartsaver certification within 30 days of hire.
• Experience with EHR, Practice Management System and related systems preferred.
• Ability to communicate in English, both orally and in writing.
• Excellent customer service and multitasking abilities.

Responsibilities

• Greet visitors and direct them professionally to appropriate staff.
• Register patients and maintain efficient check-in flow.
• Answer phones, take messages and forward promptly.
• Verify patient information and update demographics.
• Schedule appointments and manage waitlists according to guidelines.
• Process payments, reconcile and provide receipts.
• Enter orders for tests and referrals per workflows.
• Support pre-authorizations and coordinate with care teams.

Skills

Customer service

Multitasking

Communication skills

Organizational skills

English proficiency

Education

High School diploma or GED

Associate degree preferred

Heartsaver certification within 30 days

PSR experience preferred

Tools

EHR

Practice Management System

Windows environment

Job description

Summit Health Management seeks a friendly front desk associate to greet patients, register them, verify demographics, and manage the appointment flow. You will handle payments, reconcile daily cash, and support insurance verifications and referrals in coordination with clinical staff.

The role requires strong English communication, customer service, and multitasking in a clinical setting with EHR and practice management systems experience.