Patient Experience & Front Desk Specialist

Summit Health; Florham Park (NJ); On-site; USD 25,000 - 30,000; Full time

Job summary

Summit Health is seeking a dedicated Patient Service Representative/Medical Receptionist in Florham Park, NJ. You will greet patients, manage registrations, verify insurance, schedule appointments, collect payments, and support clinical staff to ensure smooth operations.

You will handle insurance verifications, updates to patient records, and communications with patients, while upholding HIPAA and excellent customer service standards.

Qualifications

• High School Graduate or GED required. Associate Degree preferred.
• Previous Patient Service Representative/Medical Receptionist experience preferred.
• Ability to communicate in English, both orally and in writing.
• Must have excellent customer service skills.
• Must have the ability to organize and perform multiple tasks in a timely manner.
• Knowledge of medical office and terminology preferred.
• Basic proficiency in computer use required. Previous experience with Windows-based environments preferred.
• Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Responsibilities

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.
• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families.
• Prompts telephone calls, takes accurate messages, and directs to the appropriate person.
• Informs patients of delays in physician schedules and assists with patient comfort.
• Posts self-pay charges, collects payments, and provides receipts; reconciles daily payments.
• Opens/closes batches, reconciles collections, prepares deposits, and documents corrections.
• Scans insurance cards, processes verifications in the online system, updates patient accounts.
• Schedules appointments accurately per department guidelines, uses waitlist when applicable.
• Schedules/enters orders for tests and procedures following workflows.
• Works with Patient Care Resources and clinicians to ensure timely pre-authorizations.
• Completes referrals per guidelines and enters them in the system.
• Escalates problems to the Office Supervisor/Manager promptly.
• Performs clerical duties such as faxing, photocopying, scanning, filing and mailings.
• Demonstrates flexibility with various schedules and locations, covering for staff when needed.
• Follows downtime procedures and performs other duties as required.
• Travel to satellite locations as needed.

Skills

Customer service

Communication skills

English proficiency

Multitasking

Education

High School Diploma or GED

Associate Degree preferred

Tools

EHR

Practice Management System

Job description

Summit Health is seeking a dedicated Patient Service Representative/Medical Receptionist in Florham Park, NJ. You will greet patients, manage registrations, verify insurance, schedule appointments, collect payments, and support clinical staff to ensure smooth operations.

You will handle insurance verifications, updates to patient records, and communications with patients, while upholding HIPAA and excellent customer service standards.