Patient Services & Scheduling Specialist II

Dignity Health; Santa Maria (CA); On-site; USD 71,635,000 - 98,369,000; Full time

Job summary

Working as a Patient Services Professional at Dignity Health, you will be the welcoming voice and central administrative support, ensuring smooth patient experiences and efficient clinic operations. You will manage phone customer service, handle patient information, scheduling, and insurance verification, while processing referrals and pre-registrations to support clinic goals.

Strong communication, meticulous attention to detail, and a proactive service mindset are essential for contributing to

Qualifications

• One year experience as a PSA I or equivalent.
• Medical terminology class completion or equivalent experience.

Responsibilities

• Manage phone customer service.
• Distribute communications.
• Handle patient information including demographics, insurance verification and appointment scheduling.
• Process referrals, authorizations, pre-registrations, and other clerical tasks.
• Adapt to clinic needs while responsibly handling sensitive data.

Skills

Customer service

Active listening

Empathy

Communication

Education

Medical terminology class

Job description

Working as a Patient Services Professional at Dignity Health, you will be the welcoming voice and central administrative support, ensuring smooth patient experiences and efficient clinic operations. You will manage phone customer service, handle patient information, scheduling, and insurance verification, while processing referrals and pre-registrations to support clinic goals.

Strong communication, meticulous attention to detail, and a proactive service mindset are essential for contributing to