Patient Services Pro II - Warm Front Desk & Scheduling

Pacific Central Coast Health Center; San Luis Obispo (CA); On-site; USD 28,000 - 34,000; Full time

Job summary

Pacific Central Coast Health Centers is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our clinics. You will manage phone inquiries, schedule appointments, verify insurance, and handle patient demographics with discretion to support smooth operations.

Ideal candidates bring strong communication, attention to detail, and organizational skills, plus proficiency with clinic information systems.

Qualifications

• One (1) year experience as a PSA I or equivalent experience.
• Medical terminology class completion or equivalent experience.

Responsibilities

• Manage phone patient service and scheduling to support clinic operations.
• Handle patient demographics, insurance verification, and communications.
• Process referrals, authorizations, pre-registrations and clerical tasks.
• Maintain sensitivity and privacy of patient information.
• Support daily patient flow and coordination across clinics.

Skills

Customer service

Phone handling

Administrative support

Attention to detail

Education

Medical terminology

Tools

EMR system

Job description

Pacific Central Coast Health Centers is seeking a Patient Services Professional to be the welcoming voice and central administrative support for our clinics. You will manage phone inquiries, schedule appointments, verify insurance, and handle patient demographics with discretion to support smooth operations.

Ideal candidates bring strong communication, attention to detail, and organizational skills, plus proficiency with clinic information systems.