Patient Services & Scheduling Specialist

Rhode Island Hospital; United States; On-site; USD 25,000 - 41,000; Full time

Job summary

Rhode Island Hospital is seeking a Patient Service Representative to greet patients, register and check-in, answer phones, schedule appointments, obtain referrals and authorizations, and support discharge processes. The role reports to the Practice Manager and requires accuracy in demographics and billing codes.

The successful candidate will work in a healthcare setting, maintain patient privacy, and assist with daily payment reconciliation. Travel to satellite offices may be required.

Qualifications

• Two years experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.
• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.
• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees regarding department policies and procedures.
• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.
• Protects and preserves the patient's right to privacy and confidentiality.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Skills

Appointment scheduling

Interpersonal skills

Communication skills

English proficiency

Tools

Scheduling software

Job description

Rhode Island Hospital is seeking a Patient Service Representative to greet patients, register and check-in, answer phones, schedule appointments, obtain referrals and authorizations, and support discharge processes. The role reports to the Practice Manager and requires accuracy in demographics and billing codes.

The successful candidate will work in a healthcare setting, maintain patient privacy, and assist with daily payment reconciliation. Travel to satellite offices may be required.