Patient Services & Scheduling Specialist

Mary Washington Healthcare Incorporated; Stafford (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare in Virginia is seeking a detail‑oriented Medical Office Assistant to verify insurance and pre-authorization information, schedule imaging tests, and handle patient payments. The role requires accurate data entry, adherence to privacy rules, and excellent customer service in a fast-paced medical office setting.

Responsibilities include greeting patients, collecting insurance cards, obtaining authorizations via insurer portals, and coordinating with physicians’ offices

Qualifications

• High school diploma or equivalent required.
• Basic computer skills required.
• Strong verbal and written communication skills required.
• Two years of related experience in call center, patient registration, accounts, or billing preferred.
• Experience with third-party insurance terminology, CPT/ICD codes preferred.

Responsibilities

• Greet customers in a courteous and professional manner.
• Provide excellent customer service and support facility goals.
• Answer telephones promptly and transfer messages as needed.
• Assist with patient financial matters and scheduling of tests.
• Maintain accurate records and ensure compliance with state, federal, and regulatory requirements.
• Verify insurance information and obtain pre-authorizations where applicable.
• Communicate with insurers to verify benefits and collect co-pays and balances.
• Ensure proper charging information and maintain organized work area.

Skills

Verbal communication

Written communication

Customer service

Data entry

Education

High school diploma or equivalent

Tools

Scheduling software

Radiology Management Systems (RMS)

Billing software

Job description

Mary Washington Healthcare in Virginia is seeking a detail‑oriented Medical Office Assistant to verify insurance and pre-authorization information, schedule imaging tests, and handle patient payments. The role requires accurate data entry, adherence to privacy rules, and excellent customer service in a fast-paced medical office setting.

Responsibilities include greeting patients, collecting insurance cards, obtaining authorizations via insurer portals, and coordinating with physicians’ offices