Patient Services & Scheduling Coordinator

Mary Washington Healthcare Incorporated; Virginia; On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a patient access specialist to obtain and verify patient insurance and pre-authorization information, perform scheduling, and collect self-pay, co-pays, and deductibles across the Medical Imaging of Frederickburg locations. The role includes clerical and reception support, answering calls, greeting patients, and entering outpatient imaging orders.

You will monitor workflow, ensure compliance with HIPAA, and coordinate with insurance companies and

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communications skills.
• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred

Responsibilities

• Greets all customers in a courteous and professional manner.
• Answers telephones courteously, professionally, and promptly; screens and transfers calls or takes messages as appropriate.
• Assists in handling various patient financial matters.
• Schedules tests as ordered by a physician or through appropriate scheduling software.
• Maintains documentation necessary for compliance with state, federal and other regulatory agency requirements; collects insurance cards and valid ID.
• Obtains authorization information from insurances via their website as applicable.
• Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
• Provides patients and/or physicians’ offices instructions for proper pre-procedure preparation.
• Communicates with insurance companies to determine benefits, co-pays, pre-authorizations, and prorates bills for reimbursement.
• Maintains organized work area and monitors patient schedules, workflow, and imaging sub-sections for smooth operations.
• Monitors reports; maintains CPT and ICD-10 codes accuracy.
• Performs closing procedures including tallying charges and reconciles transactions.
• Prepare and maintain CD and film requests; HIPAA compliance.
• Maintain adequate inventory of supplies and keep patient records organized.
• Distributes final reports to ordering doctors as appropriate.
• Liaison to patient/guarantor, insurance company, and physician offices to secure necessary approvals.
• Enters pre-authorization documentation into RMS to ensure proper data transfer and billing follow-up.
• Reviews pre-authorization denial reports for accuracy.
• Assist in other areas of MIF departments as needed.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Call center experience

Education

High school diploma or equivalent

Job description

Mary Washington Healthcare is seeking a patient access specialist to obtain and verify patient insurance and pre-authorization information, perform scheduling, and collect self-pay, co-pays, and deductibles across the Medical Imaging of Frederickburg locations. The role includes clerical and reception support, answering calls, greeting patients, and entering outpatient imaging orders.

You will monitor workflow, ensure compliance with HIPAA, and coordinate with insurance companies and