Patient Access & Imaging Scheduling Specialist

Mary Washington Healthcare Incorporated; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a friendly Medical Clerk for our Fredericksburg imaging sites to verify patient insurance, schedule tests, collect co-pays, and support day-to-day operations with courteous service. Key duties include greeting patients, answering calls, processing pre-authorizations, and maintaining records.

A high school diploma and strong communication skills are required; 2 years in a call center or patient registration is preferred.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communications skills required.
• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred.

Responsibilities

• Greets customers in a courteous and professional manner and supports service goals.
• Answers telephones promptly and transfers messages as appropriate.
• Assists with patient financial matters.
• Schedules tests as ordered by physician.
• Maintains documentation for regulatory compliance and collects insurance cards and IDs.
• Obtains authorization information from insurers via their website as applicable.
• Monitors scheduling work-lists and patient flow across imaging sub-sections.
• Communicates pre-procedure preparation instructions to patients/physicians.
• Enters pre-authorization documentation into RMS and ensures accurate billing data.
• Maintains organized work area and keeps patients informed of delays.
• Reviews pre-authorization denial reports for accuracy.
• Performs other duties as assigned.

Skills

Basic computer skills

Verbal & written communication

Call center experience

Patient registration

Insurance terminology

Education

High school diploma

Tools

Radiology Management Systems (RMS)

Job description

Mary Washington Healthcare is seeking a friendly Medical Clerk for our Fredericksburg imaging sites to verify patient insurance, schedule tests, collect co-pays, and support day-to-day operations with courteous service. Key duties include greeting patients, answering calls, processing pre-authorizations, and maintaining records.

A high school diploma and strong communication skills are required; 2 years in a call center or patient registration is preferred.