Patient Access & Scheduling Coordinator

Mary Washington Healthcare Incorporated; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Part time

Job summary

Mary Washington Healthcare is seeking a part-time Patient Financial Specialist to support insurance verification, scheduling, and billing across Medical Imaging of Fredericksburg locations. Responsibilities include greeting patients, collecting information, and coordinating with insurers for pre-authorizations.

The role requires high school diploma and basic computer skills, with two years in a call center or patient accounts preferred.

Qualifications

• High school diploma or equivalent.
• Basic computer skills. Strong verbal and written communications skills required.
• Two (2) years related experience in a call center, patient registration, patient accounts, or patient billing preferred.
• Experience in third party insurance and insurance terminology, CPT, and ICD-9 codes preferred

Responsibilities

• Greets all customers in a courteous and professional manner.
• Answers telephones courteously, professionally, and promptly.
• Assists in the handling of various patient financial matters.
• Schedules tests using appropriate scheduling software.
• Maintains documentation for compliance and collects insurance cards and valid IDs.
• Obtains authorization information from insurances via their website as applicable.
• Monitors scheduling work-lists to ensure timely scheduling and insurance verification.
• Communicates with insurance companies to determine benefits, co-pays, and pre-authorizations.
• Maintains an organized work area and monitors imaging sub-sections for smooth flow.
• Enters pre-authorization docs into RMS and ensures correct transfer for billing.
• Reconciles daily charges and charges vs. Epic daily log reports.
• Performs closing procedures and tallies daily charges and collected co-pays.
• Prepare and maintain CD and film requests; HIPAA compliance.
• Maintain inventory and keep patient records organized.
• Distribute final reports to ordering doctors.
• Liaise with patients, insurers, and physicians to document approvals.
• Review pre-authorization denial reports for accuracy.
• Assist in other areas as needed.

Skills

Customer service

Verbal communication

Written communication

Call center experience

Insurance terminology

Data entry

Education

High school diploma

Tools

RMS

Epic

Job description

Mary Washington Healthcare is seeking a part-time Patient Financial Specialist to support insurance verification, scheduling, and billing across Medical Imaging of Fredericksburg locations. Responsibilities include greeting patients, collecting information, and coordinating with insurers for pre-authorizations.

The role requires high school diploma and basic computer skills, with two years in a call center or patient accounts preferred.