Patient Services & Scheduling Coordinator

Mary Washington Healthcare; Fredericksburg (VA); On-site; USD 26,000 - 34,000; Full time

Job summary

Mary Washington Healthcare is seeking a detail-oriented administrative professional for Medical Imaging of Fredericksburg. The role focuses on insurance verification, scheduling, and patient financial interactions across multiple locations.

Responsibilities include greeting patients, collecting IDs, obtaining pre-authorizations, and ensuring accurate billing with CPT/ICD-10 coding. Strong communication and computer skills are required; EPIC experience preferred.

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Two years call center, patient registration, or patient billing experience preferred.
• Experience with third party insurance terminology; CPT and ICD-9 codes preferred.
• Basic computer skills.

Responsibilities

• Greet customers in a courteous, professional manner and deliver excellent customer service.
• Answer phones, screen calls, and take messages as appropriate.
• Assist in handling patient financial matters and scheduling tests.
• Maintain documentation for regulatory compliance; collect insurance cards and IDs.
• Obtain insurance pre-authorizations and verify benefits.
• Monitor scheduling work-lists to ensure timely appointments and verification.
• Provide pre-procedure instructions to patients and physician offices.
• Enter pre-authorization information into RMS and ensure accurate billing data.
• Reconcile daily charges and ensure correct CPT/ICD-10 and billing details.
• Perform closing procedures including daily charge tallies and credit card reconciliation.
• Prepare and manage CD and film requests following HIPAA processes.
• Maintain inventory and organized patient records; distribute final reports to ordering doctors.
• Act as liaison among patient, insurer, and physicians; document approvals.

Skills

Verbal communication

Written communication

Customer service

Computer skills

Scheduling software

Education

High school diploma or equivalent

Tools

Epic Systems

Scheduling software

Job description

Mary Washington Healthcare is seeking a detail-oriented administrative professional for Medical Imaging of Fredericksburg. The role focuses on insurance verification, scheduling, and patient financial interactions across multiple locations.

Responsibilities include greeting patients, collecting IDs, obtaining pre-authorizations, and ensuring accurate billing with CPT/ICD-10 coding. Strong communication and computer skills are required; EPIC experience preferred.