Patient Services & Scheduling Specialist

California Retina Consultants; Simi Valley (CA); On-site; USD 42,000 - 52,000; Full time

Job summary

California Retina Consultants is seeking a Medical Receptionist to greet patients, check them in and out of appointments, and manage referrals and scheduling in a fast-paced ophthalmology setting.

The role involves handling insurance authorizations, answering calls, maintaining patient records, and coordinating with clinical staff to ensure smooth operations and patient satisfaction. Confidentiality and clear communication are essential.

Responsibilities

• Welcomes all patients and visitors
• Answers and directs all calls to appropriate departments and staff members
• Triage patient calls to determine path to action regarding scheduling needs
• Collects full, complete, and accurate insurance information
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
• Assists with incoming and outgoing patient referrals
• Have working knowledge of all providers within our practice in order to fill schedules based on business needs
• Comforts patients by anticipating anxieties and answering questions
• Ensures availability of treatment information by filing and retrieving patient records
• Maintains patient accounts by obtaining, recording, and updating personal and financial information
• Stay in frequent communication via chat, phone and email with our clinical staff and insurance/billing staff
• Protects patients' rights by maintaining confidentiality of personal and financial information
• Contributes to team effort by accomplishing related results as needed

Job description

California Retina Consultants is seeking a Medical Receptionist to greet patients, check them in and out of appointments, and manage referrals and scheduling in a fast-paced ophthalmology setting.

The role involves handling insurance authorizations, answering calls, maintaining patient records, and coordinating with clinical staff to ensure smooth operations and patient satisfaction. Confidentiality and clear communication are essential.