Medical Receptionist | Patient Care Coordinator Float

Retina Consultants San Diego; Poway (CA); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation time

Year-end bonus

Paid Medical, Vision, Dental benefits

401K Contribution Match

Job summary

Retina Consultants San Diego seeks a friendly, detail-oriented Patient Care Coordinator to join our medical team across Poway and partner locations. You will manage scheduling, patient intake, documentation, and insurance verification, ensuring a smooth, compassionate patient experience.

Ideal candidates bring experience as a medical assistant or in ophthalmology support, proficiency with Nextech EHR, strong communication skills, and the ability to work well in a fast-paced team.

Qualifications

• Experience as a medical assistant or patient care coordinator is required.
• Strong skills using electronic health records (Nextech).
• High school diploma or GED required.
• Desire to provide kind and compassionate customer service.
• Strong work ethic, professionalism, attention to detail, communication, and team ability.

Responsibilities

• Coordinate appointments, reschedule and cancel using a computerized scheduling system.
• Collaborate with Patient Care Coordinators to optimize schedules.
• Schedule new patients and process new patient paperwork.
• Verify demographics and insurance information.
• Triage calls and ensure timely communication with providers.

Skills

Strong work ethic

Professionalism

Attention to detail

Communication skills

Team oriented

Education

High school diploma or GED

Tools

Nextech

Job description

Retina Consultants San Diego is the oldest and most prestigious Retina practice in San Diego, with concierge-level patient care, high standards for professionalism and quality, advanced imaging modalities, heavy involvement in cutting-edge clinical trials, and exposure to advanced medical and surgical techniques. RCSD has offices throughout San Diego, with our home base in Poway and Satellite offices in La Jolla, Carlsbad, Coronado, and Hillcrest. We have four physicians who are leaders in their field and routinely lecture around the country and at national meetings. We are looking for an excellent candidate to join our team. Ideally, we would find a motivated candidate with a strong work ethic, empathetic towards patients, and high attention to detail. Candidates must work well with others and help us to always prioritize the patient experience.

• Maintains respectful attitude towards patients, RCSD leadership and peers.
• Coordinates appointments, schedules, reschedules, and cancel appointments using a computerized scheduling system.
• Works in collaboration with the Patient Care Coordinators.
• Scheduling new patient’s appointments, registration of any new patient, mailing of New Patient Paperwork as needed.
• Experience with demographic entry and insurance verification.
• Assist with all messaging from the patient to the physician in a timely manner.
• Ensures Providers schedule templates are followed and patients are scheduled accordingly to the provider template.
• Responsible for monitoring providers schedules to ensure scheduling is accurate and/or providers has a full schedule, to monitored at least 3 days out
• Responsible for returning all voicemails left by patients on the Nextlevel voice phone portal. Reassigns voicemail to correct departments if voicemail left is not for scheduling department.
• Oversees phone tree call volume by extension.
• Assist manager with training of new personal.
• Ensures that calls are answered promptly, and patient issues and concerns are addressed in a timely manner.
• Stays up to date with Nextech reports as requested by the practice providers.
• Runs the following reports (i.e., No-Show reports, contact report, On-Call report, recall report)
• Mails out no-show letters, return appointment postcards.
• Contacts patient who has cancelled their appointment via the Promptly, ensures patients are cancelled from the schedule and reschedule if needed.
• Assist with answering of multiline telephone.
• Required to complete minimum of 40 to 50 calls per day to meet daily quota.
• Files/scans health related reports/information in appropriate sections of the electronic medical record system.
• Coordinates the release of medical information, verifies authorization, records incoming request, process request, and communicates with requestor.
• Assures that all medical records/health information is protected and kept confidential abide by HIPPA and other privacy regulations.
• Assist with all other shared office functions (i.e., mail, email, faxes, Promptly, New Patient referrals)
• Properly triage incoming phone calls regarding same day appointments and directs all calls and messages appropriately.
• Performs other duties as assigned.
• Participates in additional projects as needed.

We Offer Excellent Candidates The Following

• Competitive salary.
• Paid vacation time.
• Year-end bonus.
• Paid Medical, Vision, Dental benefits
• 401K Contribution Match

Candidates Must Have The Following

• Experience working as a medical assistant as a patient care coordinator.
• Strong skills in using electronic health records (Nextech).
• High school diploma or GED.
• A desire to provide kind and compassionate customer service
• Strong work ethic, professionalism, attention to detail, communication skills, and ability to work as a team.

Ideal Candidates Also Have

• Experience as a receptionist in an Ophthalmology and/or Retina practice.
• Fluency in Spanish and English is a plus.

Job Type

This is a potential full-time position with hours that may vary from 6:30am-5pm, Monday through Friday. We have five locations and will require the patient care coordinator to be able and willing to cover at any location needed.

Feel free to visit our website at www.rcsd.com