Patient Experience Coordinator – Medical Front Desk

California Retina Consultants; Simi Valley (CA); On-site; USD 39,000 - 46,000; Full time

Job summary

California Retina Consultants seeks a Medical Receptionist to greet patients, check them in and out of appointments, and manage referrals.

The role includes scheduling, handling insurance authorizations, and managing calls, emails, and patient records while maintaining confidentiality; you will support clinical staff to ensure smooth front-desk operations in a busy ophthalmology practice.

Qualifications

• Experience in medical reception or front desk is preferred.
• Strong communication and organizational skills.
• Ability to handle sensitive patient information with confidentiality.
• Proficiency with phone and email correspondence.

Responsibilities

• Greet patients and visitors.
• Check patients in and out of appointments.
• Schedule appointments and manage referrals.
• Handle insurance authorizations.
• Answer and direct calls to staff.
• Maintain patient records and confidentiality.
• Communicate with clinical and billing staff.

Skills

Scheduling appointments

Insurance information

Customer service

Phone handling

Confidentiality

Job description

California Retina Consultants seeks a Medical Receptionist to greet patients, check them in and out of appointments, and manage referrals.

The role includes scheduling, handling insurance authorizations, and managing calls, emails, and patient records while maintaining confidentiality; you will support clinical staff to ensure smooth front-desk operations in a busy ophthalmology practice.