Ambulatory Patient Services Specialist

Hugh Chatham Health; Morton Grove (IL); On-site; USD 56,735,000 - 85,103,000; Full time

Benefits offered by this job

Health benefits

Paid Time Off

Retirement plan

Job summary

Advocate Health is hiring a Patient Service Representative (PSR) in Morton Grove, IL to support providers, connect with patients, and help ensure a seamless, compassionate experience for every appointment. Shifts run 7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm, or 10:30 am to 7 pm, with Saturday 8 am–12 pm on weekends; travel to AMG locations in Glenview and Lincolnwood may be required.

This full-time, benefits-eligible role offers hourly pay of $19.80–$29.70 and requires a high school

Qualifications

• High school diploma or equivalent.
• 1–2 years related customer service experience.
• Experience handling difficult callers/patients.

Responsibilities

• Provide patient services with high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing: Ensure entry at time of service of billing information and accurate follow-up on missing information.
• Medical records: Uphold standards for accurate and timely medical records.

Skills

Customer service experience

Handling difficult callers/patients

Communication skills

Education

High school diploma or equivalent

Job description

Advocate Health is hiring a Patient Service Representative (PSR) in Morton Grove, IL to support providers, connect with patients, and help ensure a seamless, compassionate experience for every appointment. Shifts run 7:30 am to 4 pm, 8 am to 4:30 pm, 8:30 am to 5 pm, or 10:30 am to 7 pm, with Saturday 8 am–12 pm on weekends; travel to AMG locations in Glenview and Lincolnwood may be required.

This full-time, benefits-eligible role offers hourly pay of $19.80–$29.70 and requires a high school