Patient Services & Scheduling Specialist

Aquent; Newark (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Subsidized health plans

Vision and dental plans

Paid sick leave

Retirement with match

Job summary

Aquent Talent seeks an organized and compassionate administrative support specialist to join a healthcare team. You will manage patient intake, scheduling, and general administrative duties to enable clinicians to focus on patient care.

The role emphasizes front desk duties, phone management, verifications, and EMR system proficiency to ensure smooth clinical operations and an excellent patient experience.

Qualifications

• High School Diploma or GED required.
• Solid understanding of medical terminology.
• Proficiency in computer systems and software used for administrative tasks.
• Exceptional verbal and written communication skills for diverse audiences.
• Proven ability to deliver outstanding customer service, solve problems, and manage multiple priorities in a fast-paced setting.
• Authorized to work in the United States and not require sponsorship; must work on a W-2 basis.

Responsibilities

• Serve as primary front desk contact, greet patients, and assist with appointments, payments, and schedules.
• Manage multi-line phone systems, screen and route calls, and take messages for staff.
• Ensure verifications and authorizations are complete before seeing providers.
• Act as a link between patients and providers, offering support using reference materials.
• Collaborate with providers on scheduling preferences and urgent needs.
• Perform administrative tasks such as maintaining directories and processing internal forms.
• Utilize EMR systems and telephone systems to complete daily tasks accurately.
• Uphold organizational service standards and enhance patient and staff experience.
• Address non-clinical inquiries and escalate complex issues when needed.
• Oversee fax, mail, and filing of clinic documents.

Skills

Customer service

Verbal & written communication

Multi-tasking

Medical terminology

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Windows-based office software

Job description

Aquent Talent seeks an organized and compassionate administrative support specialist to join a healthcare team. You will manage patient intake, scheduling, and general administrative duties to enable clinicians to focus on patient care.

The role emphasizes front desk duties, phone management, verifications, and EMR system proficiency to ensure smooth clinical operations and an excellent patient experience.