Outpatient Patient Services Coordinator

Aquent; Palo Alto (CA); On-site; USD 30,307,000 - 41,328,000; Full time

Benefits offered by this job

Subsidized health plan

Vision and dental plans

Paid sick leave

Retirement plan with match

Online training via Aquent Gymnasium

Job summary

Aquent Talent is partnering with a leading healthcare organization in California to fill a front desk administrative role in an outpatient clinic. You will be the welcoming face and voice for patients, managing scheduling, check-in/out, and coordinating with clinical staff to ensure a smooth patient journey.

You will handle multi-line calls, verify information, and support daily clinic operations with EMR systems and office software, all while upholding exceptional customer service standards.

Qualifications

• High School Diploma/GED required.
• Medical terminology proficiency.
• Experience with computer systems and software.
• Excellent verbal and written communication.
• Proven customer service and multitasking ability.
• Familiarity with Windows-based office software.

Responsibilities

• Serve as the primary front desk contact for patients.
• Greet patients and assist with appointments, payments, and schedules.
• Manage multi-line phone system and route calls.
• Verify patient information and authorizations before visits.
• Coordinate scheduling with providers.
• Provide patient support using reference materials.
• Handle administrative tasks and forms processing.
• Use EMR and telephone systems daily.
• Meet or exceed service standards.
• Address non-clinical inquiries and escalate complex issues.
• Distribute mail and clinic documents.

Skills

Customer service

Multitasking

Verbal & written communication

Adaptability

Education

High School Diploma / GED

Tools

EMR software

Windows OS

Phone systems

Job description

Aquent Talent is partnering with a leading healthcare organization in California to fill a front desk administrative role in an outpatient clinic. You will be the welcoming face and voice for patients, managing scheduling, check-in/out, and coordinating with clinical staff to ensure a smooth patient journey.

You will handle multi-line calls, verify information, and support daily clinic operations with EMR systems and office software, all while upholding exceptional customer service standards.