Patient Admin Specialist (PAS)

Skill; Palo Alto (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Aquent Talent is seeking an organized administrative professional to support an outpatient clinic in a fast-paced healthcare setting. You will greet patients, schedule appointments, verify information, and coordinate with clinicians to ensure a smooth patient journey.

The role requires a High School diploma, medical terminology knowledge, and proficiency with Windows office software and EMR systems. Excellent communication and a calm, helpful demeanor are essential for delivering outstanding

Qualifications

• High School Diploma or GED required.
• Proficiency in medical terminology.
• Experience with computer systems and relevant software applications.
• Excellent verbal and written communication skills for a professional setting.
• Proven ability to deliver exceptional customer service and manage multiple priorities.

Responsibilities

• Serve as the primary point of contact for patients at front desk operations, including check-in/out.
• warmly greet and assist patients with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screen calls, and relay messages to clinical staff.
• Ensure patient verifications and authorizations are completed before appointments.
• Collaborate with providers to align on scheduling preferences and urgent patient needs.
• Provide comprehensive patient support using reference documents and tools.
• Perform administrative tasks including maintaining databases and processing forms.
• Use EMR systems and telephone systems efficiently in daily duties.
• Meet or exceed organizational and departmental service standards.
• Address non-clinical inquiries and escalate complex issues as needed.
• Handle distribution of faxes, mail, and clinic documentation.

Skills

Front desk

Medical terminology

Computer systems

Verbal and written communication

Customer service

Multitasking

Education

High School Diploma/GED

Tools

EMR software

Windows-based office software

Job description

We are partnering with a leading organization dedicated to delivering exceptional patient care and innovative health solutions. This is an exciting opportunity to join a team where your administrative expertise will directly contribute to a seamless and supportive experience for patients and clinical staff alike. Your efforts will be crucial in ensuring the efficient operation of an outpatient clinical setting, making a tangible difference in the lives of those seeking care.

To be considered for this role, you must:

• Be authorized to work in the United States
• Not require sponsorship of any kind for the duration of the assignment
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position

About the Role

Are you a highly organized and empathetic administrative professional ready to make a significant impact in a dynamic healthcare environment? We are seeking a dedicated individual to play a pivotal role in the smooth functioning of our outpatient clinic. In this position, you will be the welcoming face and voice for our patients, expertly managing their journey from initial contact through scheduling and follow-up. Your meticulous attention to detail and proactive approach will ensure that every patient interaction is positive and efficient, directly supporting our mission to provide outstanding care. This role is essential in connecting patients with the services they need, coordinating critical appointments, and maintaining the administrative backbone of our clinical operations.

What You’ll Do

• Serve as the primary point of contact for patients, handling front desk operations, check-in, and check-out processes.
• Warmly greet and assist patients with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screening and routing calls, and accurately taking messages for clinical staff and providers.
• Ensure all necessary patient verifications and authorizations are complete before appointments.
• Collaborate with providers to align on scheduling preferences and respond effectively to urgent patient needs.
• Offer comprehensive patient support by utilizing reference documents and tools.
• Execute various administrative tasks, including maintaining databases and processing internal forms.
• Leverage telephone systems and electronic medical records systems efficiently to perform daily duties.
• Consistently meet or exceed organizational and departmental service standards.
• Address non-clinical inquiries and messages, escalating complex issues as appropriate.
• Handle the distribution of faxes, mail, and clinic-specific documentation and filing.

Required Skills & Experience

• High School Diploma/GED.
• Proficiency in medical terminology.
• Demonstrated knowledge of computer systems and relevant software applications.
• Excellent verbal and written communication skills, appropriate for a professional setting.
• Proven ability to deliver exceptional customer service, solve problems, and manage multiple priorities effectively.
• Familiarity with Windows-based office software, computers, and operating systems.
• Capability to adapt communication style to suit diverse audiences and ensure understanding.
• A calm and composed demeanor, even in stressful situations.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal‑opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.