Patient Admin Specialist [AQ-18399]

Aquent; Newark (CA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Subsidized health plans

Vision and dental plans

Paid sick leave

Retirement with match

Job summary

Aquent Talent seeks an organized and compassionate administrative support specialist to join a healthcare team. You will manage patient intake, scheduling, and general administrative duties to enable clinicians to focus on patient care.

The role emphasizes front desk duties, phone management, verifications, and EMR system proficiency to ensure smooth clinical operations and an excellent patient experience.

Qualifications

• High School Diploma or GED required.
• Solid understanding of medical terminology.
• Proficiency in computer systems and software used for administrative tasks.
• Exceptional verbal and written communication skills for diverse audiences.
• Proven ability to deliver outstanding customer service, solve problems, and manage multiple priorities in a fast-paced setting.
• Authorized to work in the United States and not require sponsorship; must work on a W-2 basis.

Responsibilities

• Serve as primary front desk contact, greet patients, and assist with appointments, payments, and schedules.
• Manage multi-line phone systems, screen and route calls, and take messages for staff.
• Ensure verifications and authorizations are complete before seeing providers.
• Act as a link between patients and providers, offering support using reference materials.
• Collaborate with providers on scheduling preferences and urgent needs.
• Perform administrative tasks such as maintaining directories and processing internal forms.
• Utilize EMR systems and telephone systems to complete daily tasks accurately.
• Uphold organizational service standards and enhance patient and staff experience.
• Address non-clinical inquiries and escalate complex issues when needed.
• Oversee fax, mail, and filing of clinic documents.

Skills

Customer service

Verbal & written communication

Multi-tasking

Medical terminology

Problem solving

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Windows-based office software

Job description

Partnering with Aquent, a leading healthcare organization dedicated to providing exceptional patient care, is seeking a highly organized and compassionate individual to join their team. This is an incredible opportunity to make a tangible difference in the lives of patients and contribute to the smooth operation of a dynamic clinical environment. Your expertise will directly support healthcare providers, ensuring patients receive timely and coordinated care, ultimately enhancing the overall patient experience.

About The Opportunity

Step into a pivotal administrative support role where your organizational skills and patient-first approach will shine. You will be at the forefront of patient interaction, ensuring a seamless experience from initial contact through their care journey. This role is crucial in coordinating new patient intake, managing critical scheduling, and providing essential administrative support that empowers clinical staff to focus on what they do best – delivering outstanding healthcare. You will play a vital part in enhancing patient well-being and supporting the dedicated medical teams, making a direct and meaningful impact on patient care and the efficiency of clinical operations.

What You’ll Do

• Serve as the primary point of contact at the front desk, greeting and welcoming patients, and assisting with inquiries regarding appointments, payments, and schedules.
• Manage multi-line phone systems, screening and routing calls efficiently, and taking accurate messages for clinical staff and physicians.
• Ensure all necessary verifications and authorizations are complete before patients see their providers, maintaining compliance and efficiency.
• Act as a vital link between patients and providers, offering support and information using established reference documents and tools.
• Collaborate closely with providers to understand their scheduling preferences and respond effectively to urgent patient needs.
• Perform diverse administrative tasks, including maintaining information and paging directory databases, and processing various internal forms.
• Leverage the full functionality of telephone systems and electronic medical records systems to execute daily tasks with precision.
• Uphold and exceed organizational and departmental service standards, contributing to a positive patient and staff experience.
• Address non-clinical patient inquiries and messages, escalating complex issues to appropriate personnel.
• Oversee the management and distribution of faxes, mail, and the organized filing of clinic-specific documentation.

Must-Have Qualifications

• High School Diploma or GED.
• Solid understanding of medical terminology.
• Proficiency in computer systems and software relevant to administrative functions.
• Exceptional verbal and written communication skills, tailored to diverse audiences.
• Proven ability to deliver outstanding customer service, solve problems efficiently, and manage multiple priorities in a fast-paced setting.
• Familiarity with Windows-based office software, computer operations, and operating systems.A calm and composed demeanor, especially in stressful situations.
• Be authorized to work in the United States.
• Not require sponsorship of any kind for the duration of the assignment.
• Be able to work on a W-2 basis. C2C or 1099 is not permitted for this position.

About Aquent Talent

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.