Patient Services & Scheduling Specialist

Dartmouth-Hitchcock Health; New London (NH); On-site; USD 32,000 - 42,000; Full time

Job summary

Dartmouth-Hitchcock Health in New London, NH is seeking a friendly medical office receptionist to greet patients, answer phones, schedule appointments, and handle routine clerical tasks. This role requires attention to detail, accuracy in medical records, and the ability to multi-task in a fast-paced environment.

You will maintain patient flow, verify insurance basics, and support billing inquiries while delivering professional, compassionate service.

Qualifications

• High School diploma or equivalent.
• One year experience as a receptionist, preferably in a medical office setting.
• BLS Basic Life Support certification within 30 days

Responsibilities

• Answers the phone taking clear messages, transcribing them into patient’s charts, and routing the encounter to the proper team member.
• Provides assistance, guidance, and direction to all visitors and callers.
• Schedules and cancels appointments for patients, following practice protocol.
• Maintains the schedule to optimize clinical staff availability and patient access to care.
• Maintains patient records and handles general clerical duties as requested.
• Completes insurance pre-certification and documents appropriately in EPIC when necessary.
• Acts as a liaison between patient and provider to ensure referrals reach the correct staff.
• Performs other related clerical duties as assigned.

Education

High School diploma or equivalent

Job description

Dartmouth-Hitchcock Health in New London, NH is seeking a friendly medical office receptionist to greet patients, answer phones, schedule appointments, and handle routine clerical tasks. This role requires attention to detail, accuracy in medical records, and the ability to multi-task in a fast-paced environment.

You will maintain patient flow, verify insurance basics, and support billing inquiries while delivering professional, compassionate service.