Senior Medical Office & Scheduling Specialist

Dartmouth-Hitchcock Health; Lebanon (NH); On-site; USD 42,000 - 56,000; Full time

Job summary

Dartmouth-Hitchcock Health is seeking an administrative support professional in Lebanon, NH to perform a variety of independent tasks and provide strong customer service. The role involves scheduling patients, managing calendars, coordinating procedures, and supporting clinical staff with charts and documentation.

The position requires a high school diploma with several years of administrative experience, comfort with medical terminology, and proficiency in Word processing and Excel.

Qualifications

• High School diploma with 3 years of administrative support experience or the equivalent required.
• Proven experience working with the public required.
• Knowledge of medical terminology may be required.
• Proficiency in PC word processing, spreadsheets, and Excel, Power Point, MC Publisher software's.
• Excellent communication and interpersonal skills required.
• Previous experience working in a medical setting preferred.

Responsibilities

• Answers telephone, screens and directs calls, gives directions, and takes messages.
• Schedules patients, manages calendars, schedules surgical procedures, ancillaries, rotaries, and coordinates deposition scheduling.
• Designs, analyzes, and coordinates master and other schedules.
• Maintains, tracks, and sends charts. May provide scribing and other administrative support to clinical staff.
• Types letters, memoranda, manuscripts, grants, etc. Composes and edits correspondence.
• Creates forms and spreadsheets, tables, charts, databases and slides.
• Performs file/record management functions, prepares/constructs charts/departmental patient records, and obtains new medical record numbers.
• Completes and processes a variety of reports, forms, reimbursements, etc. Obtains authorizations and pre-certifications.
• Conducts on the job training for new staff members and gives input into performance appraisals. Directs the work of other employees, work study students, floats, temps, volunteers and others.
• Creates agendas and takes minutes for meetings.
• Coordinates conferences/meetings and make travel arrangements.
• Performs budget tracking and record keeping procedures. Addresses billing concerns, and solves patient billing issues. Maintains account/fund bookkeeping, and provides input into budget preparation. Maintains petty cash, collects money from patients, and performs balancing and cash-out functions. Reviews billing sheets.
• Prepares grants and negotiates outside contracts.
• Performs other duties as required or assigned.

Skills

Communication skills

Interpersonal skills

Customer service

Scheduling

Education

High School diploma with 3 years administrative support experience

Tools

MS Word

Excel

PowerPoint

MS Publisher

Job description

Dartmouth-Hitchcock Health is seeking an administrative support professional in Lebanon, NH to perform a variety of independent tasks and provide strong customer service. The role involves scheduling patients, managing calendars, coordinating procedures, and supporting clinical staff with charts and documentation.

The position requires a high school diploma with several years of administrative experience, comfort with medical terminology, and proficiency in Word processing and Excel.