Patient Services & Scheduling Specialist

Davis Eye Center; Mishawaka (IN); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

6.5 paid holidays

PTO after 60 days

Health insurance

Dental insurance

Vision insurance

401k

Certification program

Job summary

Davis Eye Center is seeking a Patient Services Representative to facilitate communication between patients and doctors, clinical staff, and administrative teams. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, answer phones, and maintain charts.

The role includes triage, responding to patient inquiries, and ensuring a smooth patient flow in a professional medical office environment.

Qualifications

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.

Responsibilities

• Greet patients in a friendly, professional manner
• Answer phone calls, schedule appointments, assist in patient communications and recalls
• Respond to patient inquiries about billing, procedures, policies and available services
• Prepare patient chart prior to appointment and complete upon patient arrival
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports
• Monitor patient flow throughout the office, properly communicating delays
• Provide a safe and clean office environment
• Perform other duties as determined by the office manager and doctor(s)

Job description

Davis Eye Center is seeking a Patient Services Representative to facilitate communication between patients and doctors, clinical staff, and administrative teams. You will verify insurance, obtain pre-authorizations, check patients in/out, schedule appointments, answer phones, and maintain charts.

The role includes triage, responding to patient inquiries, and ensuring a smooth patient flow in a professional medical office environment.