Patient Services Concierge | Billing & Front Desk Champion

Davis Eye Center; Lincolnwood (IL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

6.5 paid holidays

PTO within first year

Health insurance

Dental insurance

Vision insurance

401(k)

Certification program growth

Job summary

Davis Eye Center in Lincolnwood, IL seeks a Patient Services Representative to serve as the welcoming hub for patients, collect information, verify insurance, and support scheduling and front-desk operations.

You will liaise with doctors, billing, and administrative staff, handle patient inquiries, post payments, file claims, and help maintain accurate charts in our EHR system. Training is provided; prior office experience is a plus.

Qualifications

• Prior office experience is beneficial but not required, as we provide comprehensive training.
• Strong communication and interpersonal skills are essential.
• Ability to multitask in a fast-paced medical office environment.
• Attention to detail and a patient-focused approach.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, assist in patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies and available services.
• Prepare patient chart prior to appointment and complete upon patient arrival.
• Efficiently process patients through check out by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and accurately entering corresponding data into EHR.
• Perform end of day tasks, including balancing cash drawer, processing daily deposits, evaluating data from various reports, and submitting essential reports.
• Monitor patient flow throughout the office, properly communicating delays.
• Provide a safe and clean office environment.
• Perform other duties and assume various responsibilities as determined by the office manager and doctor(s).

Skills

Customer service

Communication skills

Phone etiquette

Teamwork

Tools

EHR system

Job description

Davis Eye Center in Lincolnwood, IL seeks a Patient Services Representative to serve as the welcoming hub for patients, collect information, verify insurance, and support scheduling and front-desk operations.

You will liaise with doctors, billing, and administrative staff, handle patient inquiries, post payments, file claims, and help maintain accurate charts in our EHR system. Training is provided; prior office experience is a plus.