Patient Services & Scheduling Specialist

Baylor Scott & White Health; Killeen (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO starting Day 1

Job summary

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering phones.

Key duties include patient registration, collecting insurance details, posting payments, generating daily reports, handling inquiries, and guiding patients to the right waiting areas while delivering courteous service.

Qualifications

• EDUCATION - HS Diploma/GED Equivalent
• EXPERIENCE - Less than 1 Year of Experience

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

Customer service

Phone etiquette

Data entry

Education

HS Diploma/GED

Job description

Baylor Scott & White Health in Texas seeks a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or related area. You will assist patients with check-in/check-out, scheduling, insurance verification, and answering phones.

Key duties include patient registration, collecting insurance details, posting payments, generating daily reports, handling inquiries, and guiding patients to the right waiting areas while delivering courteous service.