Patient Services & Scheduling Specialist

Adventist HealthCare; Gaithersburg (MD); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Free Employee parking

Paid Time Off

Employer retirement contribution and 3

Job summary

Adventist HealthCare seeks an experienced Patient Service Specialist for the AMG Scheduling Call Center Department. You will greet patients, schedule appointments, verify insurance, and counsel on balances while coordinating with physicians and staff.

The role requires 3 years of customer service, experience in patient scheduling, and proficiency with a computerized scheduling system. Typical schedule is 40 hours weekly, day shift, in Gaithersburg, MD.

Qualifications

• Minimum 3 years in customer services is required.
• Experience in patient scheduling is preferred.
• Typing speed of at least 30 wpm is required.
• Familiarity with medical terminology and insurance information is required.
• Experience with computerized scheduling systems or terminals is required.

Responsibilities

• Greet and direct patients for appointments and information using strong customer relations and telephone skills.
• Schedule appointments and tests using the scheduling system and prepare notices.
• Obtain and verify patient demographics, insurance, and financial information.
• Perform pre-registration and verify insurance coverage; register patients in the system.
• Assist in collecting payments and balances due at appointments; issue receipts.
• Print forms and reminders; coordinate with physicians and nursing staff.
• Answer inquiries about services and guidelines for clinical areas.
• Balance daily cash receipts and ensure charges are entered for each appointment.

Skills

Customer service

Patient scheduling

Typing 30 wpm

Medical terminology

Education

High School Diploma or 2-year college

Tools

Computerized scheduling system

IDX patient scheduling/registration systems

Job description

Adventist HealthCare seeks an experienced Patient Service Specialist for the AMG Scheduling Call Center Department. You will greet patients, schedule appointments, verify insurance, and counsel on balances while coordinating with physicians and staff.

The role requires 3 years of customer service, experience in patient scheduling, and proficiency with a computerized scheduling system. Typical schedule is 40 hours weekly, day shift, in Gaithersburg, MD.