Patient Access & Scheduling Specialist

HCA Healthcare; San Antonio (TX); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental and vision coverage

401(k) with match

Paid time off

Tuition assistance

Job summary

HCA Healthcare is hiring a Patient Access Specialist to serve as a liaison between patients and practice staff. This full-time, day-shift role involves answering calls, scheduling appointments, and ensuring accurate information in the EMR.

The ideal candidate will have 1 year of customer service experience and familiarity with medical terminology, with a preference for healthcare experience and a high school diploma or GED.

Qualifications

• High School Diploma or GED preferred.
• 1 year of customer service experience preferred.
• 1 year of high-volume phone experience preferred.
• 1 year of healthcare/medical terminology experience preferred.

Responsibilities

• Answer incoming calls in a timely and professional manner.
• Scheduling, canceling, and rescheduling patient appointments.
• Select accurate insurance carrier plans and inform the patient of any carrier out of network.
• Inform the patient of testing requirements and communicate orders with staff.
• Ensure patient information is accurate and complete in the EMR.
• Communicate with office colleagues and patients as necessary.
• Other duties as assigned.

Skills

Customer service

Phone experience

Medical terminology

Education

High School Diploma or GED

Tools

EMR system

Job description

HCA Healthcare is hiring a Patient Access Specialist to serve as a liaison between patients and practice staff. This full-time, day-shift role involves answering calls, scheduling appointments, and ensuring accurate information in the EMR.

The ideal candidate will have 1 year of customer service experience and familiarity with medical terminology, with a preference for healthcare experience and a high school diploma or GED.