Patient Service Specialist, Day Shift, AMG Scheduling Call Center

Adventist HealthCare; Gaithersburg (MD); On-site; USD 27,000 - 35,000; Full time

Benefits offered by this job

Free Employee parking

Paid Time Off

Employer retirement contribution and 3

Job summary

Adventist HealthCare seeks an experienced Patient Service Specialist for the AMG Scheduling Call Center Department. You will greet patients, schedule appointments, verify insurance, and counsel on balances while coordinating with physicians and staff.

The role requires 3 years of customer service, experience in patient scheduling, and proficiency with a computerized scheduling system. Typical schedule is 40 hours weekly, day shift, in Gaithersburg, MD.

Qualifications

• Minimum 3 years in customer services is required.
• Experience in patient scheduling is preferred.
• Typing speed of at least 30 wpm is required.
• Familiarity with medical terminology and insurance information is required.
• Experience with computerized scheduling systems or terminals is required.

Responsibilities

• Greet and direct patients for appointments and information using strong customer relations and telephone skills.
• Schedule appointments and tests using the scheduling system and prepare notices.
• Obtain and verify patient demographics, insurance, and financial information.
• Perform pre-registration and verify insurance coverage; register patients in the system.
• Assist in collecting payments and balances due at appointments; issue receipts.
• Print forms and reminders; coordinate with physicians and nursing staff.
• Answer inquiries about services and guidelines for clinical areas.
• Balance daily cash receipts and ensure charges are entered for each appointment.

Skills

Customer service

Patient scheduling

Typing 30 wpm

Medical terminology

Education

High School Diploma or 2-year college

Tools

Computerized scheduling system

IDX patient scheduling/registration systems

Job description

Support Center

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Adventist Healthcare seeks to hire an experienced Patient Service Specialist for our AMG Scheduling Call Center Department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Patient Service Specialist, you will:

• Greet and direct patients for appointments, tests, referrals, and information utilizing effective customer relations skills and telephone techniques.
• Schedules patient appointments, test procedures using a computerized scheduling system; prepares appointment notices; schedules physician referrals, provides patient instructions verbally or in writing in order for patients to prepare for appointments.
• Obtains documents and verifies patient demographic financial and insurance information using a computerized scheduling system.
• Performs pre-registration activities to gather demographic information; determines medical insurance coverage; identifies patients with delinquent accounts; confirms appointments; and registers patients into a computerized system.
• Performs patient appointment maintenance activities; as necessary, to ensure patient appointment history is accurate.
• Counsels patients on unpaid balances from previous visits prior to scheduling subsequent appointments; counsels patients in anticipated costs for services.
• Collects payment due at the time of appointment as well as payments for unpaid balances; prepares receipts for all monies collected; provides copies for a reception area, billing office, and the patient.
• Print forms or reminder cards necessary to facilitate the patient encounter and daily operations.
• Works with physicians and nursing staff to facilitate patient encounter and departmentally assigned responsibilities
• Assists in answering inquiries regarding departmental and Medical Center services and provides information regarding procedures, rules, and regulations pertaining to assigned clinical areas.
• Prints and reviews daily scheduling reports; distributes as appropriate.
• Reviews and balances daily cash receipts; in the absence of the supervisor, submits daily cash deposits to the cashier.
• Review reports to ensure the charge has been entered for each appointment.

Qualifications include:

• High School Diploma, or Two years college degree is preferred.
• Three years’ experience in providing customer services is necessary.
• Customer service experience in a patient care environment, including one year experience in patient scheduling, is preferred.
• Experience utilizing a computerized patient scheduling system or computer terminals is necessary.
• Familiarity with Medical insurance and medical terminology is necessary.
• Typing skill of 30 wpm is necessary.
• Knowledge of IDX patient scheduling/ registration systems is preferred.
• 2 years of office management experience, preferably in a physician’s office and/or ambulatory care setting

Work Schedule:

Employment Type: Full-time
Hours per Week: 40 hours/week
Typical Daily Schedule: 8 am - 4:30 pm Monday through Friday
Shift Type: Day Shift
Holiday Requirements: Follow the company holiday calendar

Pay Range:

$19.64 - $25.65

If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.

Under the Fair Labor Standards Act (FLSA), this position is classified as:

United States of America (Non-Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short & Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness & accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (“Nicotine products” include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law. Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.