Patient Services & Scheduling Specialist

UPMC; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Center for Diabetes and Endocrinology Lake Erie is seeking a full-time Patient Services Representative in Erie, PA to greet patients, manage check-in/check-out, answer calls and schedule appointments. You will help patients navigate self-arrival technology and MyUPMC portal while collecting payments and verifying insurance benefits.

As part of a fast-paced team, you will ensure HIPAA-compliant privacy, handle administrative tasks, and guide patients through financial responsibilities and

Qualifications

• Greet patients warmly and handle check-in/out with accuracy.
• Assist with scheduling and patient communication.
• Verify registrations and insurance as needed.
• Maintain HIPAA privacy and data security.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival tech or desk check-in.
• Collect copayments and payments at the point of service.
• Verify insurance benefits and update registrations at checkout.
• Route calls and assist with administrative duties.

Skills

Customer service

Phone etiquette

Strong communication

Computer proficiency

Education

High school diploma

Job description

UPMC Center for Diabetes and Endocrinology Lake Erie is seeking a full-time Patient Services Representative in Erie, PA to greet patients, manage check-in/check-out, answer calls and schedule appointments. You will help patients navigate self-arrival technology and MyUPMC portal while collecting payments and verifying insurance benefits.

As part of a fast-paced team, you will ensure HIPAA-compliant privacy, handle administrative tasks, and guide patients through financial responsibilities and