Patient Services Representative

UPMC; Erie (Erie County); On-site; USD 32,000 - 42,000; Full time

Job summary

UPMC Center for Diabetes and Endocrinology Lake Erie is seeking a full-time Patient Services Representative in Erie, PA to greet patients, manage check-in/check-out, answer calls and schedule appointments. You will help patients navigate self-arrival technology and MyUPMC portal while collecting payments and verifying insurance benefits.

As part of a fast-paced team, you will ensure HIPAA-compliant privacy, handle administrative tasks, and guide patients through financial responsibilities and

Qualifications

• Greet patients warmly and handle check-in/out with accuracy.
• Assist with scheduling and patient communication.
• Verify registrations and insurance as needed.
• Maintain HIPAA privacy and data security.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self-arrival tech or desk check-in.
• Collect copayments and payments at the point of service.
• Verify insurance benefits and update registrations at checkout.
• Route calls and assist with administrative duties.

Skills

Customer service

Phone etiquette

Strong communication

Computer proficiency

Education

High school diploma

Job description

UPMC Center for Diabetes and Endocrinology Lake Erie is hiring a full-time Patient Services Representative to join their team in Erie, PA. In this position, you will work 8-hours shifts Monday-Friday between 7:30am-5:00pm assisting with patient check-in and check-out, patient calls, and appointment scheduling.

The ideal candidate for this role will be personable, willing to learn, and not afraid of change in addition to having strong phone communication skills and experience working with computers. Our inclusive and hardworking team is ready to have you join our fast-paced office!

Responsibilities:

• Provide a warm greeting for all patients
• Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
• Collect copayments and any other applicable patient payments at the point of service
• Confirm and/or update patient registration information at checkout
• Schedule follow-up appointments within the practice at checkout
• Schedule or connect patient to resources to schedule for ancillary services at checkout
• Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
• Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
• Register patients in Biometrics (fingerprint recognition) program and explain benefits
• Promote MyUPMC patient portal and assist patients in registration when applicable
• Assist patients in education of financial responsibility and connect them to advocacy resources as needed
• Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
• Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
• Appropriately distribute / triage phone calls to other areas and / or clinical providers
• Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
• Stays informed on navigation and usability of UPMC Patient Portal; confidently and clearly communicates what patients need to know to navigate the Portal to ensure a smooth experience and continued access to health information and care services.