Patient Services Specialist - Front Desk & Scheduling

UPMC; Colonial Park (PA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free parking

Competitive benefits

PTO

Job summary

UPMC in Harrisburg is hiring a full-time Patient Services Representative to support our Specialty Care Infectious Disease team. You will greet patients, guide them through self‑arrival tech or desk check‑in, collect copays, and verify insurance while ensuring a positive experience.

This role emphasizes customer service, HIPAA compliance, and teamwork within a collaborative department that values growth, recognition, and patient‑centered care; travel may be required up to 25% to support multiple

Qualifications

• Experience delivering friendly, patient‑focused service.
• Ability to handle payments and explain costs to patients.
• Familiarity with patient check‑in workflows and data verification.

Responsibilities

• Provide a warm greeting for all patients.
• Guide patients through self‑arrival technology or desk check‑in.
• Collect copayments and other applicable payments at point of service.
• Update patient registration information and schedule follow‑ups.
• Answer unresolved questions and ensure continuity of care.
• Promote MyUPMC portal and assist with registration when applicable.

Skills

Customer service

Communication

Cash handling

HIPAA compliance

Tools

MyUPMC portal

Job description

UPMC in Harrisburg is hiring a full-time Patient Services Representative to support our Specialty Care Infectious Disease team. You will greet patients, guide them through self‑arrival tech or desk check‑in, collect copays, and verify insurance while ensuring a positive experience.

This role emphasizes customer service, HIPAA compliance, and teamwork within a collaborative department that values growth, recognition, and patient‑centered care; travel may be required up to 25% to support multiple