Patient Services & Scheduling Specialist

Duke Health; Durham (NC); On-site; USD 21,000 - 34,000; Full time

Job summary

Duke Health's Duke Primary Care – Holly Springs location is seeking a Patient Service Associate to welcome patients, schedule visits, check in/out, and support billing and referrals. The role supports front desk operations and ensures smooth patient flow in a busy primary care setting.

Open 8am–5pm, you will verify patient information, collect co-pays, post charges, and coordinate labs and referrals while delivering compassionate, patient-centered service.

Qualifications

• Minimum of one year of work experience in directly communicating and providing service to patients or the public.
• Experience coordinating multiple tasks or activities in a healthcare setting is preferred.
• Strong verbal and written communication skills and basic PC/data entry能力.

Responsibilities

• Check-in and check-out patients and verify demographic and insurance information.
• Collect and post co-payments and balances; explain billing to patients per policy.
• Schedule tests, procedures, and appointments; coordinate labs and referrals.
• Prepare encounter forms and manage patient records; ensure accuracy of documentation.
• Answer calls and route messages to physicians, nurses and staff; provide courteous service.

Skills

Customer service

Communication

Data entry

Medical terminology

Telephone etiquette

Education

High school diploma

Tools

Maestro Care

Job description

Duke Health's Duke Primary Care – Holly Springs location is seeking a Patient Service Associate to welcome patients, schedule visits, check in/out, and support billing and referrals. The role supports front desk operations and ensures smooth patient flow in a busy primary care setting.

Open 8am–5pm, you will verify patient information, collect co-pays, post charges, and coordinate labs and referrals while delivering compassionate, patient-centered service.