Patient Services & Scheduling Specialist

Centra Health; Dillwyn (VA); On-site; USD 23,000 - 33,000; Full time

Job summary

Centra Health is seeking a Medical Office Associate (MOA) to be the primary contact for patients, handling in-person and telephone interactions and providing administrative support to patients and staff. Responsibilities include registration, scheduling, entering charges, collecting payments, verifying insurance, and directing calls.

As an entry-level role, the MOA works under the SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS and supports a high-volume practice environment with attention to

Qualifications

• High School Diploma or GED required.
• Excellent customer service and communication skills.
• Experience with multi-line phone systems and professional callers.
• Ability to maintain confidentiality at all times.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Answers and directs calls and forwards messages as appropriate.
• Assists patients with registration and forms completion.
• Enters patient charges into the practice management system.
• Schedules internal and external referral appointments as appropriate.
• Verifies patient insurance eligibility.
• Performs end-of-day reconciliation and closes out the day.
• Other duties as assigned.

Skills

Customer service

Communication skills

Phone system

Multitasking

Confidentiality

Office equipment

Education

High School Diploma or GED

Tools

Practice management system

MS Office

Electronic Health Records (EHR)

Job description

Centra Health is seeking a Medical Office Associate (MOA) to be the primary contact for patients, handling in-person and telephone interactions and providing administrative support to patients and staff. Responsibilities include registration, scheduling, entering charges, collecting payments, verifying insurance, and directing calls.

As an entry-level role, the MOA works under the SENIOR DIRECTOR PSYCHIATRY & NURSING OPERATIONS and supports a high-volume practice environment with attention to