Patient Services & Scheduling Specialist

Wayne State University Physician Group; Detroit (MI); Hybrid; USD 33,000 - 42,000; Full time

Job summary

Wayne State University Physician Group in Detroit is seeking a Patient Services Representative to join outpatient clinics. You will greet patients, schedule appointments, check-in/out, verify demographics, and handle phone inquiries, delivering courteous, efficient service and maintaining confidentiality.

This role requires high school diploma, 2–3 years medical billing or office experience, and familiarity with EHR systems.

Qualifications

• High School Diploma or equivalent required.
• 2–3 years medical billing or physician office experience preferred.
• Experience with EHR systems required.

Responsibilities

• Answer high-volume calls and schedule patient appointments.
• Check-in/check-out, verify demographics and insurance information.
• Collect co-pays and process payments; document messages and referrals.
• Maintain patient confidentiality and accurate medical records.

Skills

MS Excel

MS Word

Medical terminology

Typing 35 wpm

Attention to detail

Verbal communication

Interpersonal skills

Customer service

Billing knowledge

Multitasking

Education

High School Diploma or equivalent

Tools

NextGen EHR

Athenahealth

Job description

Wayne State University Physician Group in Detroit is seeking a Patient Services Representative to join outpatient clinics. You will greet patients, schedule appointments, check-in/out, verify demographics, and handle phone inquiries, delivering courteous, efficient service and maintaining confidentiality.

This role requires high school diploma, 2–3 years medical billing or office experience, and familiarity with EHR systems.