Outpatient Front Desk & Patient Services Specialist

Talentify; Taylor (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Wayne Health in the Detroit metro area seeks a Patient Services Representative to welcome patients in an outpatient clinic, schedule visits, verify demographics and insurance, and collect payments. You will guide patients through check-in/out, answer calls, and document messages to ensure accurate records and a positive experience.

The role requires a high school diploma, 2–3 years of medical billing or physician office experience, and proficiency with EHR systems.

Qualifications

• High School Diploma or equivalent required.
• Minimum 2-3 years Medical Billing or Physician Office experience.
• EHR system experience required.

Responsibilities

• Answer a high volume of inbound calls and outgoing follow-ups.
• Schedule patient appointments according to defined protocols.
• Instruct patients about appointment details and locations; answer questions.
• Verify patient demographics and insurance information; collect co-pays.
• Post payments and perform end-of-day closing procedures.
• Provide excellent customer service while maintaining privacy and confidentiality.
• Travel to other clinic locations as needed.

Skills

Excel

Word

Typing 35 wpm

Communication skills

Problem solving

Interpersonal skills

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Job description

Wayne Health in the Detroit metro area seeks a Patient Services Representative to welcome patients in an outpatient clinic, schedule visits, verify demographics and insurance, and collect payments. You will guide patients through check-in/out, answer calls, and document messages to ensure accurate records and a positive experience.

The role requires a high school diploma, 2–3 years of medical billing or physician office experience, and proficiency with EHR systems.