Patient Access & Scheduling Specialist

lvhn; Easton (Northampton County); On-site; USD 35,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network seeks a detail-oriented administrative professional to support daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes high-quality customer service to maintain an excellent patient experience.

The position involves gathering registration information, verifying insurance, scheduling, and a range of clerical tasks within LVPG-L Peds Urology at Palmer Township.

Qualifications

• High School Diploma or GED required.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy and confidentiality with detailed-oriented responsibilities.
• Proficient with computers and EMR workflows.
• Able to explain and support LVHN patient portal features.
• Able to handle cash.

Responsibilities

• Gathers information necessary for accurate registration and check-in to fulfill service promise.
• Obtains and verifies insurance authorizations/precertification and completes medical record release requests and schedules/confirms patient appointments.
• Sustains the execution and flow of the patient schedule to provide the best patient experience while fostering a team environment.
• Performs scheduling, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
• Performs appropriate patient outreach include telephone and EMR messaging.

Skills

Customer service

Proficient computer skills

EMR workflows

Confidentiality

Communication skills

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network seeks a detail-oriented administrative professional to support daily physician practice operations and serve as the first point of contact for patients and providers. The role emphasizes high-quality customer service to maintain an excellent patient experience.

The position involves gathering registration information, verifying insurance, scheduling, and a range of clerical tasks within LVPG-L Peds Urology at Palmer Township.