Patient Services & Scheduling Specialist

1012 Lehigh Valley Physician Group - Lehigh

Kentucky

On-site

USD 32,000 - 42,000

Full time

5 days ago

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Job summary

Lehigh Valley Health Network is seeking a detail-oriented administrative specialist to coordinate physician practice operations. You will serve as the initial contact for patients and healthcare providers, delivering high standards of customer service to support patient experience.

The role involves registration, appointment scheduling, insurance verifications, and EMR-based communications within a fast-paced clinical setting.

Qualifications

High School Diploma/GED; 1 year of customer service experience.
Adapt to changing priorities while delivering accurate, confidential clerical support.
Proficient in computer skills and familiarity with EMR workflows.
Ability to handle cash and explain, educate, and support the usage of the LVHN patient portal.

Responsibilities

Gathers information necessary for accurate registration and check-in.
Obtains and verifies insurance authorizations/precertification and medical records release requests; schedules and confirms patient appointments.
Maintains scheduling workflow to provide the best patient experience and supports a collaborative team environment.
Performs scheduling, billing, filing, referrals, work queues, and other clerical tasks in a timely manner.
Conducts appropriate patient outreach via telephone and EMR messaging.