Healthcare Office Coordinator - Scheduling & Admin

lvhn; Allentown (Lehigh County); On-site; USD 42,000 - 64,000; Full time

Job summary

Lehigh Valley Health Network coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. It provides education and support to clerical staff and serves as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Additional responsibilities include overseeing staffing to meet patient needs, ensuring timely registration and

Qualifications

• High School Diploma or GED required.
• Experience: minimum 3 years in a physician's office setting.
• Strong organizational and communication abilities.

Responsibilities

• Oversees patient access workflows including internal/external referrals based on medical plan, insurance requirements, patient preference, and schedule.
• Coordinates daily staffing to meet procedure and patient needs and monitors staff productivity and quality metrics.
• Ensures accurate registration, scheduling, billing, clerical scanning, insurance, and referrals per standard work processes.
• Functions as a team member to support practice and network goals and objectives.
• Troubleshoots and resolves issues in care delivery equipment; supports care delivery team and quality initiatives.
• Assists with service recovery efforts and patient communication.

Skills

Organizational skills

Communication skills

Adaptability

Coaching and feedback

Education

High School Diploma/GED

Associate's Degree in Business Administration

Tools

EMR workflows

Job description

Lehigh Valley Health Network coordinates administrative duties associated with daily physician practice operations and acts as a resource to the front line scheduling colleagues. It provides education and support to clerical staff and serves as the primary practice resource for insurance information, clerical standard work, EMR scheduling, referrals, and other appointment functions.

Additional responsibilities include overseeing staffing to meet patient needs, ensuring timely registration and