Patient Services & Scheduling Specialist

Proliance Surgeons; Bellevue (WA); On-site; USD 42,000 - 52,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative to be the welcoming face for patients and their families. You will coordinate appointments, check in patients, verify insurance, and assist with forms while maintaining HIPAA-compliant privacy in our clinic.

In this role, you'll greet visitors, schedule efficiently, handle multi-line calls, and support the clinical team to ensure smooth patient flow. A high school diploma and 1–2 years in medical front desk are required.

Qualifications

• High School Diploma or the Equivalent.
• 1-2 years relevant experience in public contact, preferably in medical office environment.
• Minimum 1-year front office or reception experience, medical preferred.
• Practice Management and experience (desired).

Responsibilities

• Provide exemplary customer service, both in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Follows established protocols to schedule patient appointments, check in/verify information for established and new patients, confirm insurance/referral, ensures consent forms and all patient information are up to date in practice management software and electronic medical record systems
• Answers multiline phone system and screens calls as necessary. Answers phones in a pleasant, timely manner, takes messages, schedules patient appointments in accordance with office scheduling policies, and directs calls/messages to appropriate staff or physicians. Identify payor source, verify insurance eligibility and financial status
• Enter personal health information and financial information into practice management system with a high rate of accuracy; complies with federal and local laws to ensure patient privacy
• Assist patients with check-in process, completion of paperwork or forms, when necessary
• Proactively communicates status of appointments, wait times, or cancelled or rescheduled appointments
• Review records for completeness, print necessary updates and put records in order
• Review physician clinic schedule for accuracy
• Collects and posts co-pays, coinsurances, pre-payments and balances due on patient accounts
• Facilitate flow of patients by coordinating with medical assistants and clinical team
• Schedule appointments, conferences and meetings in person, as requested
• Schedule interpreters for patient appointments as needed
• Complete duties and assist others as directed
• Must follow all policies as introduced during new associate On-Boarding, updated real time and outlined in Associate Handbook

Skills

Superior customer service

Interpersonal skills

HIPAA confidentiality

Time management

Flexibility

Clear communication

Self-motivation

Attention to detail

Education

High School Diploma or Equivalent

Tools

Practice Management Software

Electronic Medical Records (EMR)

Job description

Proliance Surgeons is seeking a Patient Services Representative to be the welcoming face for patients and their families. You will coordinate appointments, check in patients, verify insurance, and assist with forms while maintaining HIPAA-compliant privacy in our clinic.

In this role, you'll greet visitors, schedule efficiently, handle multi-line calls, and support the clinical team to ensure smooth patient flow. A high school diploma and 1–2 years in medical front desk are required.