Patient Services & Scheduling Specialist

Mercy Cedar Rapids; Baltimore (MD); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Mercy Pulmonology Clinic in Cedar Rapids is seeking an organized administrative assistant to support patient scheduling and clerical tasks. You will handle calls, schedule visits, and assist with medical records while providing quality customer service.

Ideal candidates have 1 year of customer service experience, preferably in a medical office, and a high school diploma. This role requires strong communication, accuracy, and the ability to work in a fast-paced environment.

Qualifications

• One year of relevant customer service experience preferred.
• Previous experience in a medical office setting preferred.
• High School Diploma or equivalent preferred.
• Excellent communication and customer service skills required.

Responsabilités

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner.
• Provides patient education as needed for the scheduled tests/procedures.
• Handles routine billing questions and forwards more complex questions to the Mercy billing office.
• Responds to medical record requests in a timely manner.
• Demonstrates knowledge of scheduling and clinical software; cross covers clerical staff as needed.

Connaissances

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Fast-paced environment

Formation

High School Diploma or equivalent

Outils

Scheduling software

Clinical software

Description du poste

Mercy Pulmonology Clinic in Cedar Rapids is seeking an organized administrative assistant to support patient scheduling and clerical tasks. You will handle calls, schedule visits, and assist with medical records while providing quality customer service.

Ideal candidates have 1 year of customer service experience, preferably in a medical office, and a high school diploma. This role requires strong communication, accuracy, and the ability to work in a fast-paced environment.