Patient Service & Scheduling Coordinator

Mercy Cedar Rapids; North Liberty (IA); Sur place; USD 21 000 - 28 000; Plein temps

Résumé du poste

Mercy Cedar Rapids in North Liberty, IA, is seeking a friendly medical office receptionist to support patient flow and billing processes. You will answer calls, schedule visits, collect payments, and help maintain accurate patient records in Epic.

The role emphasizes professional communication, adherence to HIPAA, and teamwork with the MercyCare provider network. A high school diploma and prior front desk or customer service experience are preferred; hourly pay is provided with standard benefits.

Qualifications

• One year experience in a medical office environment preferred.
• Two years customer service experience preferred.
• High School Diploma or equivalent preferred.
• Medical terminology and coding background preferred.
• Effective communication skills.
• Knowledge of insurance carriers and their eligibility requirements (including Title 19 and Medicare).

Responsabilités

• Answers the telephone and disburses calls in a friendly, prompt and professional manner.
• Schedules, cancels, reschedules and confirms patient visits per scheduling procedures.
• Retrieves and disburses messages from answering service and facsimile machine, including RightFax.
• Opens, dates and distributes incoming mail and answers routine correspondence.
• Collects deductible/co-insurance, co-pays or balances at time of service using EPIC and Virtual Merchant.
• Balances entry of charges and payments with the daily report and makes corrections as needed.
• Maintains and balances cash drawer on a daily basis.
• Registers the patient in Epic upon arrival and collects demographic information.
• Collects insurance information and verifies eligibility.
• Discusses care transfer of medical records with patient and obtains proper consent.
• Follows Mercy’s safety guidelines and reports unsafe conditions.

Description du poste

Mercy Cedar Rapids in North Liberty, IA, is seeking a friendly medical office receptionist to support patient flow and billing processes. You will answer calls, schedule visits, collect payments, and help maintain accurate patient records in Epic.

The role emphasizes professional communication, adherence to HIPAA, and teamwork with the MercyCare provider network. A high school diploma and prior front desk or customer service experience are preferred; hourly pay is provided with standard benefits.