Patient Service Coordinator - Pulmonology Clinic - Full-Tiime

Mercy Cedar Rapids; Baltimore (MD); On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Pulmonology Clinic in Cedar Rapids is seeking an organized administrative assistant to support patient scheduling and clerical tasks. You will handle calls, schedule visits, and assist with medical records while providing quality customer service.

Ideal candidates have 1 year of customer service experience, preferably in a medical office, and a high school diploma. This role requires strong communication, accuracy, and the ability to work in a fast-paced environment.

Qualifications

• One year of relevant customer service experience preferred.
• Previous experience in a medical office setting preferred.
• High School Diploma or equivalent preferred.
• Excellent communication and customer service skills required.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner.
• Provides patient education as needed for the scheduled tests/procedures.
• Handles routine billing questions and forwards more complex questions to the Mercy billing office.
• Responds to medical record requests in a timely manner.
• Demonstrates knowledge of scheduling and clinical software; cross covers clerical staff as needed.

Skills

Communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Fast-paced environment

Education

High School Diploma or equivalent

Tools

Scheduling software

Clinical software

Job description

Schedule: Monday - Thursday 8:00 am - 4:30 pm, Friday 8:00 am - 4:00 pm

Work Shift

Day

Scheduled Weekly Hours

40

Summary

This position supports Mercy’s philosophy of patient centered care by providing excellent customer service and enables the facilitation of positive patient outcomes by providing administrative and clerical support to Mercy.

Job Description

Job Duties

• Answers telephone and disburses callers in a friendly, prompt and professional manner. Conveys messages accurately and appropriately.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Provides patient education as needed for the scheduled test/procedures.
• Handles routine billing questions as they arise and forwards more complex questions to the Mercy billing office as appropriate.
• Responds to medical record requests in a timely manner.
• Demonstrates a general understanding of the different insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
• Utilizes and has full knowledge scheduling software and the fundamentals of the clinical software.
• Cross covers for other clerical staff as needs arise.
• Maintains work area in a clean, neat and orderly manner.
• Follows Mercy’s safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.

Department Specific Duties

Mercy Pulmonology Clinic:

• Maintains physician schedule in the scheduling software and in outlook.
• Creates weekly meeting agendas, with input for the team, records and distributes meeting minutes.
• Orders office supplies.

Knowledge, Skills and Abilities

• Excellent communication and customer service skills, computer skills, organization, time management, attention to detail and the ability to remain poised and efficient in a fast-paced environment.

Professional Experience

• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.

Education

• High School Diploma or equivalent preferred.

Licensure, Certification, Registration

• N/A

Physical Requirements

Light: Exert 20 lbs. of force occasionally and/or 10 lbs. of force frequently

Pay Rate Type

Hourly

_ Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years. _

Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.