Patient Services & Scheduling Coordinator

Mercy Medical Center; United States; On-site; USD 21,000 - 28,000; Full time

Job summary

Mercy Medical Center is seeking a daytime clerical professional for the Pulmonology Clinic. The role supports patient scheduling, message handling, and medical record preparation in a fast-paced clinic environment.

Ideal candidates have 1 year of customer service experience, a High School Diploma or equivalent, and the ability to use scheduling and clinical software. The position requires working with accessibility and safety standards in a hospital setting.

Qualifications

• One year of relevant customer service experience preferred, previous experience in a medical office setting preferred.
• High School Diploma or equivalent preferred.
• Physical requirements include light exertion as described.

Responsibilities

• Answers telephone and disburses callers in a friendly, prompt and professional manner.
• Conveys messages accurately and appropriately.
• Prepares incoming medical record information for provider visit.
• Retrieves and disburses messages.
• Schedules, cancels, reschedules and confirms patient office visits in an accurate manner and according to office scheduling procedures.
• Provides patient education as needed for the scheduled test/procedures.
• Handles routine billing questions and forwards complex questions to the Mercy billing office as appropriate.
• Responds to medical record requests in a timely manner.
• Demonstrates understanding of insurance carriers (including Title 19 and Medicare) and their eligibility requirements.
• Utilizes scheduling software and clinical software fundamentals.
• Cross covers for other clerical staff as needs arise.
• Keeps work area clean and orderly.
• Follows safety guidelines and reports unsafe conditions.

Skills

Excellent communication

Customer service

Computer skills

Organization

Time management

Attention to detail

Education

High School Diploma or equivalent

Tools

Scheduling software

Clinical software

Job description

Mercy Medical Center is seeking a daytime clerical professional for the Pulmonology Clinic. The role supports patient scheduling, message handling, and medical record preparation in a fast-paced clinic environment.

Ideal candidates have 1 year of customer service experience, a High School Diploma or equivalent, and the ability to use scheduling and clinical software. The position requires working with accessibility and safety standards in a hospital setting.