Patient Services & Scheduling Coordinator (Outpatient)

Ibis Healthcare; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Ibis Healthcare is seeking an Administrative Assistant for the Adult Outpatient Department in the Seminole Heights area. The role supports clinical staff and clients, serves as the first contact for patients regarding appointments, scheduling, processing payments, and EMR updates. Reports to the program administrator.

The PRN opportunity offers typical clinic hours, with a focus on accurate documentation, professional communication, and efficient workflow in a patient-centered environment.

Qualifications

• Minimum of a high school diploma or GED.
• Must be able to type 35 wpm, read, write, comprehend verbal and written instructions.
• Ability to communicate effectively with employees, clients, visitors, and outside providers.

Responsibilities

• Complete documentation and/or data entry per program requirements.
• Professional and courteous communication with patients, staff, and outside providers.
• Assess initial client needs upon contact with the agency and route them appropriately.
• Maintain organization in a fast-paced environment.
• Maintain general knowledge of agency services available for clients.
• Effectively manage the flow of the work area.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.
• Provides exceptional customer service in all communications and interactions with staff and the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

Education

High School Diploma / GED

Tools

Office equipment

Job description

Ibis Healthcare is seeking an Administrative Assistant for the Adult Outpatient Department in the Seminole Heights area. The role supports clinical staff and clients, serves as the first contact for patients regarding appointments, scheduling, processing payments, and EMR updates. Reports to the program administrator.

The PRN opportunity offers typical clinic hours, with a focus on accurate documentation, professional communication, and efficient workflow in a patient-centered environment.