Admin Assistant-Adult Outpatient (FT)

Ibis Healthcare; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Ibis Healthcare in Tampa, FL seeks an Administrative Assistant to support the Adult Outpatient Department. You will greet patients, schedule appointments and provider calendars, process payments, and update the EMR under the supervision of the program administrator.

This full-time role requires typing 35 wpm, accurate data entry, excellent communication, and the ability to multitask in a fast-paced healthcare environment while maintaining confidentiality.

Qualifications

• High school diploma or GED required.
• Type at least 35 wpm and perform data entry accurately.
• Ability to read, write, and follow verbal and written instructions.

Responsibilities

• Complete documentation and data entry per program requirements.
• Provide professional and courteous communication with patients, staff, and outside providers.
• Assess initial client needs upon contact with the agency and route them appropriately.
• Maintain organization in a fast-paced environment.
• Support daily administrative functions as needed per program requirements.

Skills

Typing 35 wpm

Verbal communication

Written communication

Time management

Education

High school diploma or GED

Tools

Office equipment

Job description

The Administrative Assistant will provide support and management to clinical staff and clients within the Adult Outpatient Department. The Administrative Assistant acts as first contact with patients regarding appointments, scheduling, provider scheduling, processing payments, and EMR updates. Reports to and functions under the direction, instruction, and supervision of the program administrator.

FT Employment - Seminole Heights Area

Schedule Mon-Fri 8:00 am-4:30 pm

COMPANY BENEFITS

• A mission-driven workplace that values equity and dignity
• Health, dental, vision, and life insurance options
• 401K retirement option to participate in with employer match
• PTO + paid holidays annually
• Employee Life Insurance paid for by Ibis Healthcare
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Training, supervision, and career growth opportunities
• Supportive team culture and leadership

QUALIFICATIONS:

Minimum of a high school diploma or general education degree (GED). Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically, and use office machines. Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors, and all outside providers.

WORK ENVIRONMENT:

• General climate-controlled health care setting.
• Most work is completed while seated at a desk using standard office equipment.
• Interface with patients in an outpatient or acute care inpatient environment.
• Fast-paced. Multi-tasking requires above-average time management skills. Team approach.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Complete documentation and/or data entry per program requirements.
• Professional and courteous communication with patients, staff, and outside providers.
• Assess initial client needs upon contact with the agency and route them appropriately.
• Maintain organization in a fast-paced environment.
• Maintain general knowledge of agency services available for clients.
• Effectively manage the flow of the work area.
• Other duties as needed per program requirements.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading and writing, and remaining calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 10 pounds of dead weight alone.