Admin Assistant-Adult Outpatient (FT)

Ibis Healthcare; Florida; Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

401K with match

PTO and holidays

Job summary

Ibis Healthcare is seeking an Administrative Assistant to support the Adult Outpatient Department. You will be the first contact for patients regarding appointments, scheduling, payments, and EMR updates.

This full-time role reports to the program administrator and supports clinical staff and clients in a fast-paced environment. The position emphasizes accurate data entry, professional communication, and the ability to manage multiple tasks with efficiency.

Qualifications

• High school diploma or GED required.
• Typing speed 35 wpm, strong reading/writing abilities.
• Strong communication with patients, staff, and providers.
• Ability to document accurately and manage data entry tasks.

Responsibilities

• Act as first contact for patients regarding appointments.
• Schedule and coordinate provider appointments and staff calendars.
• Process payments and perform EMR updates.
• Maintain organization in a fast-paced outpatient setting.
• Complete documentation per program requirements.
• Provide courteous communication with patients, staff, and providers.

Skills

Typing 35 wpm

Communication skills

Time management

Documentation/data entry

Education

High school diploma or GED

Tools

EMR systems

Office software

Job description

The Administrative Assistant will provide support and management to clinical staff and clients within the Adult Outpatient Department. The Administrative Assistant acts as first contact with patients regarding appointments, scheduling, provider scheduling, processing payments, and EMR updates. Reports to and functions under the direction, instruction, and supervision of the program administrator.

FT Employment - Seminole Heights Area

Schedule Mon-Fri 8:00 am-4:30 pm

COMPANY BENEFITS

• A mission-driven workplace that values equity and dignity
• Health, dental, vision, and life insurance options
• 401K retirement option to participate in with employer match
• PTO + paid holidays annuallyEmployee Life Insurance paid for by Ibis Healthcare
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Training, supervision, and career growth opportunities
• Supportive team culture and leadership

QUALIFICATIONS:

Minimum of a high school diploma or general education degree (GED). Must be able to type 35 wpm, read, write, comprehend verbal and written instructions, file alphabetically, and use office machines. Ability to communicate effectively with, provide information to, and respond to questions from employees, clients, visitors, and all outside providers.

WORK ENVIRONMENT:

• General climate-controlled health care setting.
• Most work is completed while seated at a desk using standard office equipment.
• Interface with patients in an outpatient or acute care inpatient environment.
• Fast-paced. Multi-tasking requires above-average time management skills. Team approach.

FUNCTIONAL RESPONSIBILITIES INCLUDE:

• Complete documentation and/or data entry per program requirements.
• Professional and courteous communication with patients, staff, and outside providers.
• Assess initial client needs upon contact with the agency and route them appropriately.
• Maintain organization in a fast-paced environment.
• Maintain general knowledge of agency services available for clients.
• Effectively manage the flow of the work area.
• Other duties as needed per program requirements.
• Meets deadlines, requirements, and expectations as established by the supervisor, agency, and department.
• Completes administrative functions and data entry timely and accurate.

CUSTOMER SERVICE RESPONSIBILITIES INCLUDE:

• Provides exceptional customer service in all communications and interactions with staff, the general public.
• Maintains confidentiality and remains calm under stress.
• Assists staff with support in all areas of functional responsibility in a courteous, supportive manner.
• Maintains and exhibits servant leadership qualities and exceeds customers' expectations.

PHYSICAL DEMANDS:

Abilities in reaching, bending, talking, sitting, carrying, standing, grasping, fine hand coordination, hearing, reading and writing, and remaining calm under stress. Ability to reach with hands and arms, climb stairs, balance, stoop, kneel, crouch, or crawl. Specific vision abilities include close, distance, color, peripheral, depth perception, and the ability to adjust focus. Must be capable of lifting 10 pounds of dead weight alone.