Patient Services & Scheduling Coordinator, Medical Office

Beth Israel Deaconess Medical Center; United States; On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Free onsite parking

Competitive benefits from day 1

Job summary

Exeter Hospital, part of Beth Israel Lahey Health, seeks an attentive front office associate to provide superior patient service and administrative support across scheduling, billing, and records management.

The role supports care delivery in a busy practice setting, with responsibilities including greeting patients, coordinating referrals, data entry in EMR, and handling payments. Competitive benefits start on day one, with opportunities for growth within the health system.

Qualifications

• High school graduate or equivalent.
• 1 year experience.
• 1-3 years experience in customer service environment.

Responsibilities

• Provides superior customer service to patients and clients while supporting the practice with administrative duties such as phones, medical records, data entry, billing, scheduling.
• Greeting/check-in/check-out, scheduling patient appointments, answer/directing incoming calls.
• Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
• Reviewing and distributing interoffice/external mail, ordering and maintaining supplies.
• Collection of payments and provides assistance to billing department including entry of charges and AR entries.

Skills

Customer service

Phone handling

Education

High school diploma or equivalent

Tools

Excel

Electronic medical records (EMR)

Billing software

Job description

Exeter Hospital, part of Beth Israel Lahey Health, seeks an attentive front office associate to provide superior patient service and administrative support across scheduling, billing, and records management.

The role supports care delivery in a busy practice setting, with responsibilities including greeting patients, coordinating referrals, data entry in EMR, and handling payments. Competitive benefits start on day one, with opportunities for growth within the health system.