Gastroenterology Front Office & Patient Concierge

Wooster Community Hospital; Wooster (OH); On-site; USD 42,000 - 52,000; Full time

Job summary

Bloomington Medical Services in Wooster, OH is seeking a Patient Services Specialist to keep the front office running smoothly. You will greet patients, schedule appointments, and serve as the touchstone between patients, clinical staff, and physicians.

This role emphasizes professionalism, confidentiality, and efficient use of practice management systems. Strong communication, organization, and multitasking are essential to ensure timely care and a positive patient experience.

Qualifications

• High School Diploma or GED required.
• Associate degree in business administration or similar concentration a plus.
• Experience with practice management software is preferred.

Responsibilities

• Greet patients, answer routine questions, schedule appointments, and maintain records.
• Welcomes patient and visitors in person or on the telephone and takes detailed messages as need.
• Uses practice management software, patient portal and appointment reminder systems to management scheduling, interact with patients and providers, and update files and patient records.
• Assists patients in filling out insurance forms and other patient records.
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appoints in person and by telephone.
• Keeps patient appointments on schedule by notifying the provider and/or clinical office staff of a patients' arrival, reviewing service delivery compared to schedule, and reminding providers of service delays.
• Maintains confidentiality of medical, personal, and financial information.
• Maintains operations by following policies and procedures and reporting needed changes to Practice Manager and/or Director of Operations.
• Contributes to the team effort by accomplishing related duties as needed and assigned.

Skills

Active listening

Customer service

Multitasking

Time management

Organization

Professionalism

Problem solving

Teamwork

Interpersonal skills

Education

High School Diploma or GED

Associate degree in business administration

Job description

Bloomington Medical Services in Wooster, OH is seeking a Patient Services Specialist to keep the front office running smoothly. You will greet patients, schedule appointments, and serve as the touchstone between patients, clinical staff, and physicians.

This role emphasizes professionalism, confidentiality, and efficient use of practice management systems. Strong communication, organization, and multitasking are essential to ensure timely care and a positive patient experience.