Patient Appointment Scheduler & Front Desk Coordinator

Family Health Center; Marshfield (WI); On-site; USD 23,419 - 33,062; Full time

Job summary

Family Health Center in Marshfield, WI is seeking an Appointment Scheduler to serve as the initial contact for patients and customers. This full-time on-site role coordinates scheduling, billing, and release of records in alignment with service standards.

The position supports efficient operations by maintaining accurate records, updating insurance data, and ensuring timely communication across departments within HIPAA guidelines.

Qualifications

• Excellent written and verbal communication skills.
• Keyboard, computer, and telephone proficiency.
• Preferred six months’ experience in medical/dental care or customer service.
• Preferred Associate’s degree in health information management or related field.

Responsibilities

• Schedule, register, check in/out, and coordinate appointments and tests.
• Screen and route incoming calls for smooth interdepartmental communication.
• Collect and update patient insurance and demographics for billing.
• Maintain provider schedules to optimize availability and resources.
• Process payments and monitor payment plans for accuracy.
• Coordinate Release of Information (ROI) per HIPAA and policies.
• Review and index scanned documents into electronic health records.
• Process referrals with required documentation and clinical info.
• Handle legal documents and upload into records as needed.
• Prepare and send correspondence to internal/external parties.
• Greet patients, perform front desk duties, and maintain attendance.

Skills

Communication

Computer literacy

Telephone proficiency

Customer service

Education

High School diploma

Associate degree (health info/secretary)

Tools

EHR software

Job description

Family Health Center in Marshfield, WI is seeking an Appointment Scheduler to serve as the initial contact for patients and customers. This full-time on-site role coordinates scheduling, billing, and release of records in alignment with service standards.

The position supports efficient operations by maintaining accurate records, updating insurance data, and ensuring timely communication across departments within HIPAA guidelines.