Healthcare Appointment & Admin Specialist

Family Health Center Of M; Neillsville (WI); On-site; USD 21,000 - 32,000; Full time

Job summary

Family Health Center Of M in Neillsville, WI is seeking an Appointment and Business Assistant to be the first point of contact for patients, coordinating scheduling, billing, and the release of records in line with organizational policies. This role supports efficient operations and timely communication across departments.

You will handle telephone and in-person inquiries, collect insurance data, update records, maintain provider schedules, and ensure HIPAA compliance while supporting front desk

Qualifications

• High School diploma or equivalent.
• Excellent written and verbal communication skills. Keyboard, computer, and telephone proficiency.
• Preferred six months' previous experience in a medical or dental care facility or customer service.
• Preferred Associate's degree in health information management, administrative assistant/medical secretary or related field.

Responsibilities

• Operates computer and phone systems to schedule, register, check in/out, update and coordinate appointments.
• Screens and routes incoming calls to support seamless communication across departments.
• Sends and receives letters, forms, and questionnaires to gather and process patient information.
• Collects and updates patients' insurance and demographic information.
• Maintains and updates provider schedules to optimize appointment availability.
• Accepts patient payments and reconciles deposits; monitors payment plans.

Skills

Communication skills

Keyboard proficiency

Telephone proficiency

Education

High School diploma or equivalent

Associate's degree in health information management

Job description

Family Health Center Of M in Neillsville, WI is seeking an Appointment and Business Assistant to be the first point of contact for patients, coordinating scheduling, billing, and the release of records in line with organizational policies. This role supports efficient operations and timely communication across departments.

You will handle telephone and in-person inquiries, collect insurance data, update records, maintain provider schedules, and ensure HIPAA compliance while supporting front desk